Return Policy

Return & Exchange Policy

Effective Date: June 22, 2025

Store Name: Rhythmic Restorations

Website: www.rhythmicrestorationsshop.com

Contact: rhythmicrestorationsllc@gmail.com, (276)345-9191

We want you to love your purchase! If you’re not satisfied, you may be eligible for a return, exchange, or refund. Please review our policy below.

• Return Eligibility
  • Items may be returned within 14 days of the delivery or purchase date.
  • Items must be:
    • In the same condition as purchased
    • In store packaging with all accessories and tags
    • Accompanied by the original receipt or proof of purchase
• Right of Withdrawal

The following items are non-returnable unless defective or damaged upon arrival:

• Gift Cards
• Consumable items (e.g., reeds, strings, drumsticks, picks) once opened
• Clearance or “final” sale items
• Items marked as “special order” or “custom”

If you placed your order online and reside in a jurisdiction that provides a legal right of withdrawal (e.g., EU or UK):

• You have the right to withdraw from your purchase within 14 days from the date of delivery, without giving any reason.
• To exercise this right, contact us by e-mail at rhythmicrestorationsllc@gmail.com with your order number and a clear statement of your decision to withdraw.

*Once your withdrawal request is acknowledged, you must return the item to us within 14 days.

3. How to Return An Item

Please follow these steps to ensure a smooth return:

• Contact Us First
• Pack Your Return
  • Use the store packaging if possible
  • Include all original accessories and tags
  • Pack the item securely to prevent damage in transit
• Ship Your Return to:

Email us at rhythmicrestorationsllc@gmail.com with:

• Your order number
• The item(s) you wish to return
• The reason for the return (e.g., wrong item, not satisfied, defective)

Rhythmic Restorations

Returns

2200 Front St

Richlands, VA 24641

(276)345-9191

4. Return Shipping Costs

• Customer is responsible for return shipping costs unless the return is due to:
  • A defective or damaged product
  • An incorrect item sent by us
• Once we receive and inspect your return, we’ll notify you via e-mail.
• Approved refunds will be processed within 5-10 business days to the original payment method.
• Shipping charges (if any) are non-refundable unless the return is due to our error

We recommend using a trackable shipping service and purchasing insurance for high-value items. We are not responsible for items lost or damaged during return transit.

5. Refunds

6. Exchanges

• If you wish to exchange an item, contact us first
• Exchanges are subject to stock availability.
• If the new item costs more or less, we will adjust the charge or issue a refund accordingly.

7. In-Store Returns

You can return items purchased online or in-store directly at our retail location during business hours:

Rhythmic Restorations

2200 Front St

Richlands, VA 24641

Tuesday – Thursday 5pm – 8 pm, Saturday 12 pm – 8 pm

Bring your receipt or order confirmation e-mail.

Questions?

We’re here to help!

E-mail: rhythmicrestorationsllc@gmail.com

Phone: (276)345-9191

Business Hours: Tuesday – Thursday 5 pm – 8 pm, Saturday 12 pm – 8 pm